Role Summary
The Senior Specialist plays a critical role in connecting customers with internal supply chain, production, planning, and quality teams. This role partners closely with the Value Chain Manager (VCM) to understand customer needs, coordinate internal resources, and ensure smooth, timely, and compliant fulfillment of customer demand. The position requires strong communication, problem‑solving, and operational planning capabilities within a regulated medical device environment.
Key Responsibilities
🔹 Customer Communication & Demand Coordination
Serve as the primary operational contact for assigned customers to understand daily requirements, inquiries, and escalations.
Communicate customer demand, delivery expectations, and changes to relevant internal teams (planning, supply chain, logistics, production, QA).
Work closely with the Value Chain Manager to translate customer requirements into internal actions and ensure alignment with supply capability.
Provide proactive updates on supply status, delivery risks, and mitigation plans to customers and internal stakeholders.
Support customer-specific workflow improvements to enhance service levels and operational effectiveness.
🔹 Cross‑Functional Collaboration
Collaborate with Value Chain Manager, Procurement, Logistics, and Manufacturing to evaluate capacity, material availability, and delivery feasibility.
Facilitate internal alignment meetings to resolve demand/supply gaps, product constraints, and customer-impacting issues.
Support Value Chain Manager in S&OP‑related activities by consolidating demand insights and ensuring data accuracy.
🔹 Supply & Capacity Coordination
Monitor supply plans and production schedules to ensure they align with customer expectations.
Identify and flag capacity constraints (e.g., tooling, assembly line capacity) and participate in solution planning.
Track tool warranty status and ensure the relevant internal teams are informed of risks impacting supply continuity.
Maintain accurate data in demand/supply planning systems to support S&OP and long-term forecasting exercises.
🔹 Operational Support & Delivery Coordination
Coordinate delivery schedules and ensure customers receive accurate and timely shipment information.
Mandatory Skills
🔹 Hard Skills
Experience with ERP systems (SAP preferred, especially SD or planning‑related modules).
High proficiency in Excel, reporting dashboards/tools, and CRM/customer platforms.
Knowledge of trade compliance, Incoterms, and export/shipping documentation.
Familiarity with S&OP processes, including demand planning, supply planning, and capacity alignment.
🔹 Soft Skills
Strong communication skills—able to communicate clearly with customers and internal cross‑functional teams.
High attention to detail with strong data accuracy.
Problem‑solving mindset; able to manage exceptions and propose workable solutions.
Ability to prioritize and work under pressure in a regulated environment.
Collaborative working style, with the ability to influence and coordinate across multiple functions.
Experience & Education
Bachelor’s degree (Business, Supply Chain, Life Sciences preferred).
5 years above of experience in customer service, supply chain, or value chain/operations roles.
Experience in the medical device or pharmaceutical industry is highly preferred
How we hire
We like to keep things simple and efficient.
Once you’ve applied, it may take up to three weeks to review your application and get the first call with a recruiter.
Our recruitment process is focused on allowing you to show your personality, experience and competencies while giving you a great sense of who we are.
Grounded in belonging, we strive for excellence
With almost 6,000 employees of 77+ different nationalities, we take pride in the inclusive and collaborative environment we have built - one where a true sense of belonging fosters meaningful exchange and shared growth. Together, we invest in our future to maintain our leadership position in drug delivery systems.
