【Company Overview】
SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the Unites States. 

【Job Overview】

In Taiwan, SHL Medical is looking for a Services Engineer as part of the Information Communication Technology Services team. The responsibility of the Services Engineer comprises the management and maintenance of Microsoft Windows client infrastructure. The position cooperates closely with end users, vendors, IT, Security, and business stakeholders. Together with business users and system owners, the Services Engineer plans, proposes, and provisions client technical solutions that meet technical best practices and the company’s business goals.

This role requires an energetic and self-motivated individual with excellent communication and organisational skills to work cross-functionally.

【Main Responsibilities 】 

• Act as the first point of contact for users seeking technical assistance over the ITSM ticketing system, phone or email
• Assist users on identifying issues and requests and maintaining the tickets in IT Service Management system within SLAs
• Lead troubleshooting and root cause analysis to effectively resolve issues and deliver sustainable solutions in collaboration with technical peers
• Monitor client infrastructure health and keep track of their availability, performance, and responsiveness
• Support in evaluation and purchasing of IT hardware/software solutions
• Perform IT assest management
• Work closely together with the Information Security organisation to enhance and improve security setups for client infrastructures
• Strong organisational qualities to meet tight deadlines as well as coordinate, prioritise and communicate project status to all applicable parties
• Help to grow a healthy, collaborative engineering culture in line with the company values

【Minimum Requirements】

• University degree, ideally in Computer Science or Information Systems
• 1+ Years of IT related experience in the following technologies:
  • Microsoft Active Directory with Microsoft Entra ID hybrid-join enviornment
  • Microsoft Windows clients (7, 10, 11)
  • Microsoft Windows Printer Server and any third party certral printer management solutions such as PaperCut
  • Mutifunctional printers, office printers and label printers
  • Meeting room technologies (projector, TV, wireless presentation, AV, VC, room reservation terminal…etc)
• Knowledge in Windows client performance analysis, including use of performance monitor or related tools to identify bottlenecks or resource issues
• Knowledge of Windows networking technologies and use of diagnostic tools such as WireShark or Network Monitor to identify communication issues
• Familiar with command lines or PowerShell scripts in automating operational processes
• Experiences on software packaging, distribution technologies, and building OS images via SCCM/Intue are a plus
• Computer certifications are a plus; especially Microsoft Windows or Cisco Networking
• Good verbal and written communication in both English and Chinese are mandatory
• Excellent communicator in a cross-functional team
• A high level of autonomy in combination with a results-driven mindset

【Notes】

• Training Period: Approximately 6 months, during which the employee will rotate across three sites in Taoyuan. Upon completion, a fixed site will be assigned.
  • Liufu Site (Headquarters): No. 36, Liufu Rd., Luzhu Dist., Taoyuan City
  • Nankan Site: No. 313, Sec. 2, Nanshan Rd., Luzhu Dist., Taoyuan City
  • Taoyuan Site: No. 136, Guosheng 2nd St., Taoyuan City
• Job Title: May be adjusted to Senior Engineer or Team Leader based on the candidate’s experience and interview results.